How retailers can keep growing returns costs in check

This images show someone returning a package.

While most retailers have recently recorded a decline in returns, the cost burden is still big, and many retailers are increasingly looking for ways to reverse course even further. It’s retail’s unavoidable story, especially e-commerce: For each percentage of growth in sales comes more returned items from customers. It’s the double-edged sword that keeps getting […]

Porch Pirates on the Prowl This Holiday Season: Here’s How to Outsmart Them

A thief steals packages recently delivered

Your package tracking app reports, “Delivered,” yet there’s no trace of the package by the front door. Has your parcel fallen prey to porch pirates? You’re not alone. According to a survey by C+R Research, about 14% of Americans have had packages stolen by the now-infamous porch pirates. As consumers prepare their homes for the […]