We Get You

The Client Success Teams at Boxzooka understand you and your business.

 

We're In the brand Protection Business

It’s true! You have worked so hard to build your brand, acquire customers and sell products. We’re here to protect those investments with fulfillment services that support your brand and take care of your customers. Our Methodology for Client Success begins with aligning with your expectations. Our Client Success Managers become an extension of your team and learn how to meet your expectations every day.

We Make It Easy

We offer superior client services through a combination of advanced technology and efficient communication with our team. This approach gives you complete access to information about your products, orders, inventory, returns, transportation, and special projects.

Client Portal

Real time access to all data at your fingertips via desktop, tablet, and mobile devices.

Ticketing System

Routine inquiries are managed via a ticketing system with prompt answers to questions.

Client Success Manager

Our CSMs are in our distribution centers and ready to take your call, answer your text or email.

Status Meetings

Weekly status meetings are a routine process for staying on top of your initiative, reviewing forecasts, and preparing for campaigns and special projects.

Strategic Business Review

Our Client Success Team and an Executive Sponsor will participate in Business Reviews and strategy sessions to put the strength of our organization to work for you.

We've Got You Covered

After your onboarding is complete, your Client Success Manager will serve as your primary point of contact. They will be proactive in scheduling status meetings and strategic business reviews, and you can easily reach them by phone or email whenever you have questions or issues. With our Client Success Managers, you can rest assured that you are always covered.

Quality First

Boxzooka is deliberate about bringing on new clients and we never sacrifice quality services for our current customers as we grow.

  • Dedicated Team of Client Success Managers
  • Warehouses optimized for both B2B and B2C operations by client
  • Formal QA and QC processes ensure quality performance

First Hand From Our Clients

Louis Graci, Supply Chain Manager, Partlow

“As a start up, choosing a 3PL warehouse is a big decision. I am so happy we went with Boxzooka. From integration with our DTC platform to expanding into wholesale and EDI setup it has been a smooth and seamless process. The staff is very supportive and understanding of our needs.”

Marci Pantzer, Founder, Dear Annabelle

“Boxzooka has been a perfect 3PL partner for us for the past nearly five years. The whole team is extremely helpful and accessible, which has been invaluable as we have grown our business. I feel confident knowing that they are responsible for storing and shipping our inventory.”

We're Pro Environment

Sustainability has been a core focus of Boxzooka since day one and we think globally and act locally to do our part for the environment. Ecommerce businesses must be conscious about packaging choices, delivery methods and the conditions in facilities.

Drop Us A Line

Let's find out what's in your box

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