Ecommerce Quandary, Fixing the Returns Problem

Someone hands packages to be returned to a worker.

Ecommerce is a blessing and a curse in the world of retail. While it’s played a key role in the overall success of retail in recent decades, it’s also saddled the industry with a growing returns problem. For every percentage growth in sales, more items are returned by customers. As the 2023 holiday season’s returns […]