Holiday returns challenge supply chain flexibility
As the outsourcing operation for the vendor, Boxzooka inspects all return goods and either places it back in stock for resale or puts it on hold if damaged. Commenting on the nature of returns, Heegan said “returns are an ugly business for both the retailer and 3PL alike. We’ve built tools in our proprietary warehouse management systems that allow us to easily identify a return, the original order contents, and match them easily for fast processing”.
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